Terms and Conditions

Right of Withdrawal

You may withdraw your order within 14 days without stating any reasons.

The withdrawal period shall be 14 days, beginning as of the day on which you or a third party designated by you and who is not the carrier, have or has taken possession of the goods. Where goods are ordered together but delivered separately, the withdrawal period shall be 14 days, as of the day, on which you or a third party designated by you and who is not the carrier, have or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us by way of an unambiguous declaration (e.g. a letter sent by mail, a fax or an e-mail) of your decision to withdraw from this contract. In order to do so, you may use the attached model withdrawal form, which, however, is not mandatory. In order to observe the withdrawal period, it is sufficient that you send the notice on the exercise of the right of withdrawal before expiration of the withdrawal period.

Consequences of Withdrawal

Upon effective withdrawal, we shall be under an obligation to refund to you without delay and no later than within fourteen days as of the day on which we received the notice on the exercise of the right of withdrawal, all payments we received from you, including the costs of shipment (with the exception of additional costs resulting from you choosing any type of shipment other than the most favorable type of standard shipment we offered). When refunding we will use the same means of payment which you used effecting the initial transaction, except where we explicitly reached an agreement to the contrary with you; we will not charge any fees ever, for such refund. We may refuse any refund until we retrieved the goods or until you have furnished evidence that you sent back the goods, depending on which event occurs first. You shall, without delay and no later than within fourteen days as of the day on which you notify us of the withdrawal from this contract, send back or hand over the goods to us. This period shall be observed, if you dispatch the goods before the period of fourteen days expired. You shall bear the direct costs of returning the goods. You shall not be liable for any diminished value of the goods, except where such diminished value results from handling them in a way other than what is necessary to establish the nature, characteristics and functioning of the goods.

0. Terms and Conditions of artist’s proof, limited edition and open print sales

0.1 These terms and conditions apply to the purchase of all forms of print ( herein “limited edition print”, “print”) across all editions -regardless of payment amount

0.2 The terms and conditions below form part of the contract between us (Knut Gangaasaeter – Creepyfish) and you, as a customer, and are the basis on which any disagreement will be considered.

0.3 By purchasing a limited edition print, you are acknowledging and agreeing to the terms and conditions set about below.

1. Definition of Editions

1.1 “Limited Edition” – A fine art print, limited to a maximum edition run specified for each product worldwide across all sizes. Each limited edition print is inspected, hand signed and marked with the edition type and number by Knut Gangaasaeter at Creepyfish. There will not be printed furter reproductions when maximum edition has been reached and sold.

2. Customer Responsibilities

2.1 By purchasing a print, you are confirming that you have read the associated print description, and selected the appropriate edition type and size as required by you.

3. Ordering

3.1 All orders must be submitted via this website (“https://www.creepyfish,com”, herein “website”) in accordance with the instructions set out on each step and page of the checkout process. 

3.2 You are responsible for ensuring the completeness and accuracy of your order details and Creepyfish will not be liable for any failure by you to provide complete and accurate information in your order.

4. Delivery

4.1 Standard production and delivery times are 4-6 weeks from the point of order, although we will always endeavour to reduce this where possible.

4.2 Delivery will be completed when we deliver the print(s) to the shipping address you gave us when ordering.

4.3 The print(s) will be your responsibility from the completion of delivery.

4.4 You own the print(s) once we have received payment in full, including all applicable delivery charges.

4.5 Any items which are significantly damaged must be rejected by you, and returned to us by mail. You must immediately inform us of any delivery rejection.

4.6 Failure to inform us of any damage to the print(s) within 24 hours of delivery confirms your acceptance of your order in good condition.

5. Returns

5.1 Any order which has been damaged prior to delivery, where you have informed us within 24 hours after the delivery (subject to the provisions in clause 4 – “Delivery”), will be replaced by us free of charge with a duplicate copy of the same print as ordered.

5.2 All orders that are delivered and confirmed as undamaged, or where we have not been informed of any damage within 24 hours of delivery, are deemed to have been accepted by you in good condition and will no longer be replaced by us for free on return of the damaged item for disposal.

5.3 Any damage caused after successful delivery is the responsibility of the customer, and any replacements will be provided subject to payment of the current print price on the website.

5.4 Damage caused during self-organised framing or mounting is the responsibility of the customer, and no refund for prints that have been spoiled in this way.

6. Customs, Excise Duties & Import Taxes

6.1 All prints are produced and shipped from Trondheim, Norway

6.2 As a responsible international seller, we are legally bound to provide information the relevant import and export authorities when shipping prints to countries outside of the European Union.

6.3 We will ensure, where appropriate, that the value stated for the purposes of import and export to the country of delivery is accurate and correct, reflecting the actual material replacement cost of the order.

6.4 The payment of any import customs charges, duties and taxes, whether local or international, are the responsibility of the customer.

7. Events Outside of Our Control

7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this contract that is caused by an event outside our control.

7.2 An event outside of our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

7.3 If an event outside of our control takes place that affects the performance of our obligations under this contract:

7.3.1 we will contact you as soon as reasonably possible to notify you; and

7.3.2 our obligations under this contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our control. Where the event outside of our control affects our delivery of your print(s) to you, we will arrange a new delivery date with you after the event outside of our control is over.

8. Print Guarantee & Warranty

8.1 All prints are provided with a guarantee against colour degradation and fading, limited in time to the lifetime of the original purchaser.

8.2 This guarantee means that we will provide you with replacement print of the same size, specification and image where the visible colour content has deteriorated below 60% of its original saturation and density, subject to the following conditions:

8.2.1 The print(s) must have been stored and displayed out of any form of direct sunlight during its entire lifetime.

8.2.2 The print(s) must have been protected behind a material capable of removing at least 95% of all Ultra-Violet wavelengths of light during its entire lifetime.

8.2.3 The print(s) have not been subjected to any temperature below 0°C or above 30°C during its entire lifetime.

8.2.4 The print(s) have not been touched directly by any organic object or being, nor exposed to any form of liquid or potentially damaging substance during its entire lifetime.

8.3 To invoke the guaranteed replacement warranty, a claim should be sent by you to us in writing, detailing the specifics of the damage caused by fading, including photographs of the print(s) in question.

8.4 On receipt of a valid claim, we may require further independent specialist opinion to confirm the likely cause of damage, which will be provided at our cost.

8.5 Following confirmation by us (subject to any specialist opinion), a replacement print will be provided to you free of charge.

8.6 On receipt of the replacement, the original print must be either returned to us or destroyed (at our discretion) with proof of sending or destruction being provided by you within 3 working days.

8.7 This guarantee does not apply where the print has been damaged due to obvious wear and tear during the period of possession by the customer.

9. Price of Prints & Delivery

9.1 The prices of the prints will be as quoted on our site from time to time. We take all reasonable care to ensure that these prices are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of print(s) you ordered, please see clause 9.4 for what happens in this event.

9.2 Prices for our prints may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation.

9.3 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to the “Delivery” line at checkout, or in the case of bespoke images this can be found on your written quotation.

9.4 It is always possible that, despite our reasonable efforts, some of the prints on our site may be incorrectly priced. If we discover an error in the price of a print you have ordered we will inform you of this error and we will give you the option of continuing to purchase the print at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the prints to you at the incorrect (lower) price.

10. Print Formats

10.1 Unless stated on your order confirmation and receipt, all prints are delivered as “loose prints”, in a rolled tube with protective packaging.

10.2 Picture frames are not included in any orders.

11. Copyright and Ownership

11.1 By purchasing a print from us, you understand that you own a copy of an original artwork made by the original creator, Knut Gangaasaeter.

11.2 At no point do you, or will you, own the copyright of any image purchased from us as a print.

11.3 Prints may not be reproduced, copied, shared electronically or used for any commercial purposes without our prior, express, permission and any applicable fee (as determined by us) being paid.

11.4 It is illegal to produce copies of any work which is copyrighted by us, and we reserve the right to request legal assistance to enforce any applicable laws should any breach of copyright be discovered.

12. Payment

12.1 You can pay for prints using our chosen secure credit card gateway, online.

12.2 Payment for the prints and all applicable delivery charges must be made in advance.

12.3 Upon our sending of your order confirmation by email, this contract is then deemed to be in force and all applicable clauses and terms apply.

12.4 Once delivery of your order has been signed for as accepted, your order and payment are considered complete.

13. Our Right to Vary These Terms

13.1 We may revise these Terms from time to time.

13.2 Every time you order prints from us, the Terms in force at that time will apply to the Contract between you and us.

13.3 The Terms applicable to your contract will be determined as those published and active on the date your order was placed.

14. Privacy and Data Protection

14.1 We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

14.2 We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to ship an order.

14.3 Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

14.4 Your Access to and Control Over Information

14.4.1 You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

14.5 Security

14.5.1 We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

14.5.2 Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

14.5.3 While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, shipping or service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

14.6 Updates

14.6.1 Our Privacy Policy may change from time to time and all updates will be posted on this page.